Welcome to Auto World Store! We’re dedicated to providing collectors worldwide with premium diecast models and reliable delivery services. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, feel free to contact our support team.
Product Information
What types of models do you offer?
We specialize in a wide range of meticulously crafted diecast models, including Chevrolet, Ferrari, Ford, Military, Nissan, Porsche, and Toyota models. Each piece is curated for historical accuracy and collector value, making them perfect for enthusiasts building their dream collections.
Are the models suitable for display?
Absolutely! Our models are designed as works of art, with attention to detail and precision engineering. They arrive ready for display, whether you’re showcasing classic Ford Mustangs or Italian excellence with Ferrari models.
Shipping & Delivery
What shipping options do you provide?
We offer two shipping methods to suit your needs:
- Standard Shipping: Handled by DHL or FedEx, with delivery in 10-15 business days after dispatch. Cost: $12.95. Ideal for quick and reliable service with package tracking.
- Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 business days after dispatch, perfect for patient collectors who want careful handling at no extra cost.
How long does order processing take?
We process all orders within 1-2 business days, including a thorough inspection and secure packaging to ensure your model meets our quality standards before shipping.
Do you ship worldwide?
Yes, we ship globally to bring automotive and military treasures to collectors everywhere. However, due to logistical constraints, we currently cannot deliver to some Asian countries and select remote regions. Check our website for updates on service areas.
Payments & Billing
What payment methods do you accept?
To accommodate our international clients, we accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and designed for your convenience.
Is there a fee for international payments?
No, we do not charge additional fees for international payments. However, please check with your bank or payment provider for any potential foreign transaction fees.
Returns & Refunds
What is your return policy?
Your satisfaction is guaranteed. If you need to return an item, you have 15 days from the date of receipt to initiate the return process. Please ensure the item is in its original condition. Contact us at
[email protected] to start a return.
How do I handle damaged items during shipping?
We take great care in packaging to prevent damage, but if your model arrives damaged, contact us immediately within 15 days of receipt. We’ll assist with returns or replacements as part of our commitment to quality.
Account & Support
How can I track my order?
For Standard Shipping via DHL or FedEx, you’ll receive a tracking number to monitor your package. Free Shipping with EMS may not include detailed tracking, but we provide updates on dispatch.
Who should I contact for support?
For any questions or issues, email us at
[email protected]. Our team is here to help ensure your collecting experience is seamless and enjoyable.
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