Our Commitment to Collector Excellence
At Auto World Store, we understand that our discerning collectors expect the same precision in our service as they find in our meticulously crafted diecast models. Our policies are designed to ensure your collecting experience matches the quality of the premium models we offer.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Recommended for time-sensitive orders
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Perfect for collectors who prioritize value
Returns & Exchanges Policy
Return Eligibility Window
All return requests must be initiated within 15 days of receiving your order. Items must be in their original condition with all packaging, certificates, and documentation included.
Eligible for Return/Exchange
- Damaged or defective diecast models
- Incorrect items received
- Items in original packaging with all tags and certificates intact
Non-Returnable Items
- Military Models – Due to the specialized nature and limited availability of our military collection
- Opened or damaged packaging that affects collector value
- Items purchased more than 15 days from delivery date
- Custom or special order items
Return Process – Step by Step
1Initiate Your Return Request
Contact our customer service team at [email protected] with the following information:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer an exchange or refund
2Receive Return Authorization
Within 2 business days, we will email you a Return Authorization Number and detailed instructions for shipping your item back to us.
3Package and Ship Your Return
Carefully package the item in its original packaging, including all certificates and documentation. Include the Return Authorization Number clearly on the outside of the package.
Ship to:
Auto World Store – Returns
3601 Powder House Road
LOS ANGELES, US 90001 USA
4Processing Your Return
Once we receive your return, our quality team will inspect the item within 3-5 business days. We will notify you via email once your return is processed.
Exchange Process
For exchanges, follow the same process as returns, but indicate your preferred exchange item in your initial request.
- If the exchange item is of equal or lesser value, we will process the exchange once we receive your return
- For higher-value exchanges, we will invoice you for the difference
Refund Timeline & Methods
Refund Processing Time
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
- PayPal Payments: 3-5 business days after return approval
Refund Method
Refunds will be issued to the original payment method used for purchase. Shipping costs are non-refundable unless the return is due to our error.
Shipping Costs for Returns
- Defective/Wrong Items: We will provide a prepaid shipping label
- Other Returns: Customer is responsible for return shipping costs
- International Returns: Customers are responsible for all customs duties and return shipping costs
Contact Our Customer Service Team
For questions about our shipping, returns and exchanges policy, please contact us:
Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST
We appreciate your understanding of our policy, designed to maintain the premium standards our collectors expect from Auto World Store. Thank you for choosing us for your diecast model collection.