Welcome to Auto World Store! These Terms and Conditions govern your use of our website at diecast-carsus.com and your purchases of our premium diecast models. By accessing our site or making a purchase, you agree to these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Auto World Store. Our policies are designed to reflect our commitment to collector excellence, ensuring a transparent and reliable experience from browsing to售后 support.
1. User Obligations and Responsibilities
As a user of Auto World Store, you agree to:
- Provide accurate and complete information when creating an account or placing an order.
- Use the website only for lawful purposes and not engage in any activities that could harm the site or other users.
- Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
- Comply with all applicable laws and regulations in your jurisdiction when using our services.
- Notify us immediately of any unauthorized use of your account or other security concerns.
Failure to adhere to these obligations may result in the termination of your access or orders.
2. Product and Service Description
Auto World Store specializes in high-quality diecast models, including collections such as Chevrolet, Ferrari, Ford, Military, Nissan, Porsche, and Toyota models. Our products are meticulously crafted for discerning collectors who value precision and detail. Key features include:
- Product Authenticity: All models are genuine and come with original packaging, certificates, and documentation to ensure collector value.
- Availability: Products are sold globally, except in some Asian countries and remote locations due to shipping constraints.
- Limited Editions: Certain items, like Military Models, may have limited availability and are subject to specific return policies as outlined in our Returns section.
We strive to provide accurate descriptions and images, but minor variations may occur. If you have questions about a product, contact us at [email protected] before purchasing.
3. Order and Payment Terms
When you place an order with Auto World Store, you agree to the following terms:
- Order Processing: Orders are processed within 1-2 business days after purchase confirmation. You will receive a tracking email once your order ships.
- Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipment.
- Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after shipment.
- Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you authorize us to charge the total amount at the time of order.
- Order Cancellations: Cancellations are only accepted if the order has not been shipped. Contact us promptly at [email protected] to request a cancellation.
- Pricing and Taxes: All prices are listed in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to errors or changes in market conditions.
4. Intellectual Property
All content on the Auto World Store website, including text, images, logos, and product designs, is the intellectual property of Auto World Store or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without our express written permission. Unauthorized use may result in legal action.
5. Liability Limitations
Auto World Store is dedicated to providing a reliable and high-quality service, but our liability is limited as follows:
- Product Issues: We are liable for damages or defects as per our Returns & Exchanges Policy. However, we are not responsible for minor imperfections that do not affect the collector value.
- Shipping Delays: While we strive for timely delivery, we are not liable for delays caused by carriers, customs, or unforeseen events such as natural disasters.
- Website Use: We do not guarantee that the website will be error-free or uninterrupted. We are not liable for any indirect damages arising from your use of the site.
- Total Liability: In no event shall our total liability exceed the purchase price of the product in question.
This limitation is in accordance with standard commercial practices and applicable laws.
6. Returns, Exchanges, and Refunds
Our Returns & Exchanges Policy is designed to uphold our commitment to collector excellence. Key points include:
- Return Window: Requests must be initiated within 15 days of receiving your order. Items must be in original condition with all packaging and certificates.
- Eligible Returns: Damaged, defective, or incorrect items are eligible. Note that Military Models and custom orders are non-returnable due to their specialized nature.
- Process: Contact us at [email protected] with your order details. We will provide a Return Authorization Number and instructions. Ship returns to: Auto World Store – Returns, 3601 Powder House Road, Los Angeles, US 90001, USA.
- Refunds: Refunds are processed within 5-10 business days for credit cards and 3-5 days for PayPal, to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
- International Returns: Customers are responsible for return shipping costs and customs duties.
7. General Provisions
- Governing Law: These terms are governed by the laws of the United States, specifically California, where our headquarters are located.
- Changes to Terms: We may update these Terms and Conditions periodically. Changes will be posted on this page, and continued use of the site constitutes acceptance.
- Contact Us: For questions, email [email protected]. We respond within 2 business days during our hours: Monday-Friday, 9:00 AM – 5:00 PM PST.
Thank you for choosing Auto World Store. We value your trust and are here to support your passion for diecast models with the highest standards of service.